| Titre : | Online Queue Management System For Postal Services |
| Auteurs : | Fatima Zahra Damess, Auteur ; Abdelmoutia Telli , Auteur ; Abdelmoutia Telli , Directeur de thèse |
| Editeur : | Biskra [Algérie] : Faculté des Sciences Exactes et des Sciences de la Nature et de la Vie, Université Mohamed Khider, 2023 |
| Format : | 1vol.(60p.) / ill.couv.ill.encoul / 30cm |
| Note générale : | E-Queue, Systèmeenligne,Servicespostaux. |
| Langues: | Anglais |
| Mots-clés: | E-Queue, Online System, Post services,Web application. |
| Résumé : |
Waiting in line is a common experience in daily life, whether for a table at a popular restaurant or for the service at a post. This experience is not always pleasant for most people because they always have to wait for a long time to be serviced. The ability to interact with waiting customers is highly desirable because it allows businesses the opportunity to optimize their existing services and offer new services to waiting customers. However, interacting with individuals waiting in a queue has been inefficient and costly because employees must either talk with each waiting customer on an ongoing basis or the business must provide high-tech devices that interact with each waiting customer. |
| Sommaire : |
Abstract i Acknowledgementsii Contentsvi List ofFiguresx List ofAlgorithmsx General Introduction1 1 StateOfTheArt4 1.1 Introduction................................ 4 1.2 PostnetworkinAlgeria......................... 5 1.2.1 PostalHistory........................... 5 1.2.2 Presentation............................ 7 1.2.3 Organization........................... 8 1.2.3.1 Explanationofthefunctionofeachdepartment... 9 1.2.4 Theservices........................... 10 1.2.4.1 SpecialServices..................... 10 1.2.4.2 CorporateServices................... 14 1.2.4.3 Onlineservices..................... 15 1.2.4.4 PhilatelicServices................... 16 1.2.5 Protocolsforservices...................... 16 1.3 QueuingManagementSystem...................... 17 1.3.1 TypesofQueue.......................... 17 1.3.1.1 Structured........................ 17 1.3.1.2 Unstructured...................... 17 1.3.1.3 Mobile,Virtual,andOnlineQueue.......... 18 1.3.2 Queuemanagementforpostalservices............. 18 1.3.2.1 Currentsystem.................... 18 1.3.3 Advantagesofqueuemanagementsystem............ 20 1.3.4 Disadvantagesofqueuemanagementsystem.......... 21 1.4 RelatedWork............................... 22 1.4.1 Walk-Away’QueueManagementSystem............ 22 1.4.2 Qminder.............................. 23 1.4.3 Queue-it.............................. 23 1.4.4 SimplyBook.me.......................... 24 1.4.5 QLess............................... 24 1.4.6 QueueForMe............................ 25 1.4.7 Comparisons........................... 26 1.5 Conclusion................................. 27 2 ProposedOnlineQueueManagementSystem28 2.1 Introduction................................ 28 2.2 DevelopmentLifeCycle......................... 29 2.3 GeneralConception............................ 29 2.3.1 SystemArchitecture....................... 29 2.3.2 UsersModuleandSystemFunctionalities........... 31 2.3.2.1 Admin’sModule.................... 31 2.3.2.2 ValidateSigninAuthentication........... 32 2.3.2.3 Sendnotificationtouser................ 32 2.3.2.4 Addnewservice.................... 32 2.3.2.5 Customer’sModule................... 33 2.3.2.6 ActivityDiagram.................... 33 2.3.2.7 ValidateSigninAuthentication........... 35 2.3.2.8 CancelAppointment.................. 35 2.3.2.9 SendRequestFunction................. 36 2.3.2.10 BookAppointment.................. 36 2.3.2.11 ClassDiagram..................... 37 2.4 Conclusion................................. 40 3 ImplementationandResults41 3.1 Introduction................................ 41 3.2 Implementation.............................. 42 3.2.1 HardwaresDescription...................... 42 3.2.2 SoftwareToolsDescription.................... 42 3.2.2.1 VisualStudioCode................... 42 3.2.2.2 Laravel......................... 43 3.2.2.3 Flutter......................... 43 3.2.2.4 LDPlayer........................ 44 3.2.2.5 XAMPP......................... 44 3.3 Results................................... 45 3.3.1 Logo................................ 45 3.3.2 Admin’sDashboard........................ 46 3.3.2.1 LoginPage....................... 46 3.3.2.2 Websitearchitecture.................. 47 3.3.2.3 ServicesPage...................... 48 3.3.2.4 CalendarPage..................... 49 3.3.2.5 Notification....................... 50 3.3.2.6 AnalyticPage...................... 50 3.3.2.7 UserManagmentPage................. 51 3.3.3 MobileApplicationInterfaces.................. 51 3.3.3.1 WelcomeInterface................... 51 3.3.3.2 HomeInterface..................... 52 3.3.3.3 LoginInterface..................... 52 3.3.3.4 RegistrationInterface................. 53 3.3.3.5 ResetPasswordInterface................ 53 3.3.3.6 ProfileInterface..................... 53 3.3.3.7 SelectPost-officeInterface............... 53 3.3.3.8 SelectServicesInterface................ 54 3.3.3.9 AppointmentSchedule................. 55 3.3.3.10 AppointmentInterfaces................ 56 3.4 Discussion................................. 56 3.5 Conclusion................................. 58 General Conclusion59 A Annex60 |
| Type de document : | Mémoire master |
Disponibilité (1)
| Cote | Support | Localisation | Statut |
|---|---|---|---|
| MINF/790 | Mémoire master | bibliothèque sciences exactes | Consultable |
