| Titre : | A fuzzy multi-criteria approach for ranking: application to e-commerce websites |
| Auteurs : | AMIRA AICHA GUESSAOUI, Auteur ; Houcine Belouaar, Directeur de thèse |
| Type de document : | Monographie imprimée |
| Editeur : | Biskra [Algérie] : Faculté des Sciences Exactes et des Sciences de la Nature et de la Vie, Université Mohamed Khider, 2020 |
| Format : | 1 vol. (84 p.) / ill. / 29 cm |
| Langues: | Anglais |
| Résumé : |
Choosingane-commercewebsiteamongmanysimilarwebsiteshasbecome a erydelicatetaskfortheconsumerofe-commercewebsitesbecausetheyare
spoiledforchoiceandcannotdeterminethemostsuitablesite..Theonly di?erence betweensimilare- commercewebsitesmaybetheirQualityofService (QoS) and,morespeci?cally,itsnon-functionalcharacteristicswhichhavea great in uenceonchoosingthebestalternative.Still itissometimesdi?culttodescribewithprecisionthequalityofservice criteria describingthesee- commercewebsitesbecausethecriteriaaresometimes imprecise andsometimesuncertainandambiguousbecausethequantitative data areinsu?cienttomodelrealsituations.Our workcomestoremedythiskindofproblembypresentingthequalityof service criteriainlinguistictermswhichfacilitatesthevaluationofthevarious criteria bythecustomersandalsotoproposeanMCDMmethodofclassi?cation. Finally,weproposeamulti-criteriaapproachbasedonfuzzylogictoclassify e-commerce websites. |
| Sommaire : |
General Introduction1
1 FuzzyMulti-CriteriaDecision-Making(MCDM)4 1.1 Introduction..............................4 1.2 OverviewofMulti-CriteriaDecisionMaking(MCDM)Methods.5 1.3 FuzzyMulti-AttributeDecisionMaking(MADM).........6 1.3.1 OutrankingMethod.....................6 1.3.2 DistanceBasedMethods...................8 1.3.3 Pairwisecomparisonsbasedmethods............9 1.4 FuzzyMulti-ObjectiveDecisionMaking(MODM)........10 1.4.1 FuzzyMulti-ObjectiveLinearProgramming.......11 1.4.2 GoalProgramming......................11 1.5 Conclusion..............................12 2 Fuzzylogic13 2.1 Introduction..............................13 2.2 Historyoffuzzylogic.........................14 2.3 De?nitionoffuzzylogic.......................14 2.4 Fuzzylogicvsclassicallogic.....................15 2.5 Isthereaneedforfuzzylogic....................15 2.6 Theoryoffuzzylogic.........................16 2.6.1 Fuzzysubsets.........................16 2.6.2 Basicoperationsonfuzzysubsets..............16 2.7 Linguisticvariable..........................18 2.8 De?nitionofmembershipfunctions.................18 2.9 Fuzzyinferencesystem........................20 2.10 Conclusion..............................20 3 CaseStudyAndDesign21 3.1 Introduction..............................21 3.2 D?e?nitionettypesdel'e-commerce.................22 3.2.1 De?nition...........................22 3.2.2 types..............................22 3.3 Advantageanddisadvantageofe-commerce............22 3.3.1 Advantage...........................22 3.3.2 disadvantage.........................23 3.4 Websitefeatures...........................24 3.4.1 Functionalfeaturesofthewebsite.............24 3.4.2 Relationalcharacteristicsofawebsite...........25 3.5 Websitese-commercecriteria....................26 3.5.1 utilisationfacility.......................26 3.5.2 accessibility..........................26 3.5.3 Aestheticsanddimensionsofthesite............27 3.5.4 thequalityoftheo?er....................27 3.5.5 qualityofinformation....................27 3.5.6 reliability...........................28 3.5.7 con?dentialityofpersonaldataandsecurity........28 3.5.8 interactivityandcustomization...............28 3.5.9 credibility...........................28 3.5.10 customerassistance.....................28 3.6 Anapproachtotheselectionofe-commercewebsitesbasedon fuzzy logic...............................29 3.7 Approachdescription.........................29 3.8 FuzzyTOPSISmethod........................33 3.9 ExampleofFuzzyTOPSIS.....................35 3.10 Conclusion..............................39 4 Implementation40 4.1 Introduction..............................40 4.2 Developmentenvironment......................40 4.2.1 Hardwareandsoftwareenvironment............40 4.2.2 Programminglanguage...................41 4.2.3 Toolsandtechnologies....................42 4.3 Database...............................43 4.4 Presentationofgraphicalinterfaces.................45 4.4.1 Homeinterface........................45 4.4.2 Maininterfaces........................45 4.4.3 CustomerSpaceInterface..................47 4.4.4 SupplierSpaceInterface...................48 4.5 Conclusion..............................53 General conclusion54 |
| Type de document : | Mémoire master |
Disponibilité (1)
| Cote | Support | Localisation | Statut |
|---|---|---|---|
| MINF/582 | Mémoire master | bibliothèque sciences exactes | Consultable |
